Welcome to
The Operations Resort
Where your creative business learns to run without you.
Where your creative business learns to run without you.
I've spent a decade running businesses, and the first one I built depended on me for everything, to the point that I eventually shut it down. I was exhausted, I never felt fulfilled, and I never felt like I had anything to show for all that work. That's why every system I put in place now is designed to keep running when the founder steps away.
More about Danielle →
✓ CPD-accredited certification
A CPD-accredited certification in operations management, so the systems built for your creative business follow recognised professional standards.
There's a place here for every creative entrepreneur who wants to scale, from a free assessment to a team that runs your operations with you. Tap a destination on the map to see what each one is and who it's for.
A free six-minute assessment that shows where your agency still depends on you and what to fix first.
Check your bags →A five day challenge where you set up an automated lead inquiry system, so new inquiries get answered instantly instead of sitting in your inbox.
Join the challenge →A five-day annual planning experience where you get the strategy to properly scale a burnout-proof business.
Grab your spot →A 12-month group program for creative entrepreneurs who want to reach $30k months and beyond without the burnout, with the strategy, support and systems you need to get there.
Explore RESORT Mode →The members’ community for RESORT Mode graduates.
Explore the Penthouse →An undercover audit of your creative business, with a written Field Report and an action plan.
Explore Secret Shopper →A six-week, done-for-you custom build of your core systems, handed over with SOPs and walkthroughs your team can maintain.
Explore Ops Concierge →An embedded monthly operations partner who runs day-to-day ops, team management, and planning.
Explore the Lounge →“Half of the things they've implemented I would have never thought about, or it would have taken me five to ten years.”
“I kind of started twiddling my thumbs in my business a little bit. I was like, wait, I have way less on my plate now... I don't need to do this anymore. I don't need to do that anymore.”
We set up and document the systems that run the back end of your creative agency: how leads come in, how clients are onboarded, how work is delivered and signed off, how projects close, how your team is managed, and how you collect the data you need to make informed decisions, like which inquiries turn into clients, how your team is performing, and how clients felt about working with you once the project wraps. The aim is for the agency to keep running without everything going through the founder.
A VA or project manager carries out tasks inside the systems you already have. We design and install those systems, document them in SOPs and train your team to run them, so the people you hire have a clear way of working to step into.
We're tech-agnostic and build inside the tools you already use. We often work in ClickUp, Asana, Notion, Airtable, HoneyBook, Dubsado and Zapier.
Yes. We work with agencies worldwide, and all of our programs and services are delivered online.
Start with the free Baggage Check. It takes about 6 minutes and shows where your agency still depends on you and what to hand off first. If you would rather talk it through, you can book a strategy call.
